Key Responsibilities :
- Conduct New Hire Training (NHT) sessions to ensure smooth onboarding
- Deliver structured training on business processes, tools, and product features
- Design, develop, and update training content, manuals, and SOPs
- Collaborate with Operations, Quality, and Product teams to maintain up-to-date training material
- Identify knowledge or performance gaps through Training Needs Identification (TNI)
- Monitor post-training performance, assessments, and gather feedback for improvements
- Organize and lead refresher, upskilling, and floor support sessions
- Maintain accurate training records, reports, and compliance documentation
- Foster a strong learning environment and encourage continuous improvement
Skills Required
Process Training, Product Training, Content Development, Lms