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Training and Quality - Manager

ConfidentialChennai

6 days ago

Job description

Job description

Conduct assigned SOW compliance audits.
Performs RCA on all compliance issues.
Drive action plans for identified gaps Support & guide staff on quality related as a part of their career development plans.
People Management - Lead large team of Quality.
Skilled in working with inbound, outbound & blended (Voice & email) environment.
Required Candidate profile

CANDIDATES HAVING CALL CENTRE EXPERIENCE ONLY APPLY

Candidate must proficient in Hindi / English & any other south regional language.

Ability to manage a Quality Compliance Team and familiar with Telecom KRA deliverables.

Should have excellent knowledge of MS Office.

Should have sound knowledge of 7 quality tool for compiling, interpreting and communication all quality related statistical information internally as well as to the client.

Leadership, coaching and mentoring skills.

Excellent People Management skills.

Immediate Joiners preferred

Skills Required

Sow, Rca, Ms Offce, Kra

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Quality Manager • Chennai