No longer accepting applications
Specialist - Banking Operations
ConfidentialChennai, India30+ days ago
Job descriptionManage the full life cycle of disputes and chargebacks for debit, credit, and prepaid cards. Investigate various types of customer disputes including : (a) Fraudulent transactions (b) Merchandise not received (c) Service not rendered (d) Duplicate billing (e) Other chargeback-eligible scenarios Determine the validity of disputes in alignment with card network regulations. Process chargebacks, pre-arbitrations, representments, and compliance cases in accordance with Visa, Mastercard, Ru-Pay, and other applicable scheme rules. Prepare, organize, and submit accurate supporting documentation within regulatory and scheme-defined timelines. Collaborate with merchants, acquirers, issuers, customers, and internal stakeholders to ensure accurate and timely resolution of cases. Maintain current knowledge of dispute resolution regulations, card scheme guidelines, and compliance frameworks (e.g., RBI regulations, PCI DSS). Track and report key dispute metrics including : (a) Dispute volumes (b) Aging reports (c) Recovery rates (d) Win / loss ratios (e) SLA compliance Provide clear, professional, and timely communication to customers regarding case status and resolution. Support internal and external audits, compliance assessments, and regulatory reporting requirements. Identify and implement opportunities for process improvement and automation to enhance efficiency and reduce turnaround times. Familiarity with fraud detection systems, transaction monitoring, and dispute management tools. Strong knowledge of RBI guidelines, PCI DSS, and other applicable regulatory frameworks. Exposure to process improvement methodologies such as Lean Six Sigma or RPA-based automation. Excellent analytical, investigative, and problem-solving skills. Strong communication and interpersonal abilities to engage with cross-functional teams and external stakeholders. Ability to work independently and handle sensitive cases with a high degree of accuracy and confidentiality. Bachelor's degree in finance, Business Administration, or a related field. Minimum 3-5 years of prior experience in banking operations, fintech companies, or card processing environments. Minimum 2 years of prior experience in disputes.
About Zeta
Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015.
Our flagship processing platform - Zeta Tachyon - is the industry's first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 15M+ cards have been issued on our platform globally.
Zeta Tachyon Offers
Rich digital-first cardholder experiences
Native embeddable banking support
Hyper-Personalization Policy Engine to launch segment-of-one card programs
Web-based product configurators to launch in days vs. Quarters
Rapid innovation & extensibility via APIs, event streams, and more
Modern & intuitive web-based back-office experiences
Next-gen regulatory risk & compliance capabilities
Zeta is actively working with the largest Banks and FinTech's in multiple global markets transforming customer experience for multi-million card portfolios.
Zeta has over 1700+ employees - with over 70% roles in R&D - across locations in the US, EMEA, and Asia. We raised $280 million at a $1.5 billion valuation from Softbank, Mastercard, and other investors in 2021.
Learn more @ www.zeta.tech , careers.zeta.tech , LinkedIn, Twitter
About The Role
- We are seeking a detail-oriented and customer-focused professional to join our team as a Cards Dispute & Chargeback Specialist. This role is critical in managing end-to-end dispute and chargeback processes across debit, credit, and prepaid card transactions. The ideal candidate will bring a deep understanding of card network dispute rules (Visa, Mastercard, Ru-Pay, UPI), strong analytical capabilities, and the ability to collaborate effectively with customers, internal teams, banks, acquirers, and merchants.
Responsibilities
Skills
Experience And Qualification
Equal Opportunity
Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success.
Skills Required
Pci Dss, Transaction Monitoring, Lean Six Sigma
Create a job alert for this search
Operation Specialist • Chennai, India
Related jobs
- Promoted
Solinas - Operations Manager
Solinas Integrity Pvt LtdChennai, India Developing and implementing strategic plans to enhance productivity, quality, and customer service standards.Client Management - Ensures Service Delivery where all projects are green on all KPIs an...Show moreLast updated: 30+ days ago
- Promoted
- New!
Specialist Corporate Actions
Standard Chartered BankChennai, Tamil Nadu, India This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly....Show moreLast updated: 3 hours ago
- Promoted
Sales Operations Specialist II
ConfidentialChennai, India Radian Generation is a global provider of critical technology-forward services designed specifically to support the comprehensive lifecycle of renewable facilities—including solar, wind, and energy...Show moreLast updated: 19 days ago
- Promoted
Trade Finance Operations Specialist- Trade settlements
ConfidentialChennai, India Overview : Performs operational support for trade‑finance products, primarily commercial and standby letters of credit (LCs) and documentary collections, in accordance with Uniform Customs and Pract...Show moreLast updated: 9 days ago
- Promoted
Kissflow - Revenue Operations Specialist
KissflowChennai, India Lead the overall RevOps strategy across the funnelMarketing, Sales, and Customer Success - Own the GTM systems and tools stack (CRM, automation tools, report...Show moreLast updated: 23 hours ago
- Promoted
Banking Operations Associate
ConfidentialChennai, India Commercial Banking Operations - Core Banking.BBA / BCom / Master of Business Administration.Accenture is a global professional services company with leading capabilities in digital, cloud and security....Show moreLast updated: 30+ days ago
- Promoted
Banking Operations New Associate
ConfidentialChennai, India Payments) - Retail Banking Account Operations.Banking Operations New Associate.Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining...Show moreLast updated: 30+ days ago
- Promoted
Banking Operations Analyst
ConfidentialChennai, India Commercial Banking Operations - Core Banking.Accenture is a global professional services company with leading capabilities in digital, cloud and security.
Combining unmatched experience and speciali...Show moreLast updated: 30+ days ago
- Promoted
Associate Reconciliation (Investment Banking Operations)
ConfidentialChennai The Associate – Reconciliation will support investment banking operations by performing cash, trade, and securities reconciliation.
The role focuses on ensuring accuracy in trade settlements, identi...Show moreLast updated: 1 day ago
- Promoted
Team Leader, Channel Operations
ConfidentialChennai, India This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly....Show moreLast updated: 19 days ago
- Promoted
FourKites - Operations Specialist - Network Growth
FourkitesChennai, India Operations Specialist - Network Growth an Operations Specialist with FourKites youll be the mastermind behind our customers success - managing our customers and carriers experience through your re...Show moreLast updated: 21 days ago
- Promoted
Banking Operations Senior Analyst
ConfidentialChennai, India Bkg- Credit UW - Banking Operations.Banking Operations Senior Analyst.Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatche...Show moreLast updated: 19 days ago
- Promoted
Associate / Senior Associate - Banking Operations
ConfidentialChennai, India Our flagship processing platform - Zeta Tachyon - is the industry's first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud &...Show moreLast updated: 19 days ago
- Promoted
Revenue Operations Specialist
KissflowChennai, Tamil Nadu, India We are looking for a strategic and execution-oriented individual with 3-5 years of experience owning the complete GTM operational engine - spanning systems, processes, reporting, and cross-function...Show moreLast updated: 30+ days ago
- Promoted
Operations Associate- US
AmberChennai, IN Operations Associate (US Region).Long-term accommodation booking platform for students (think.Amber helps 80M students worldwide, find and book full-time accommodations near their universities, wit...Show moreLast updated: 30+ days ago
- Promoted
Kissflow - Specialist - Revenue Operations
KissflowChennai,Tamil Nadu, India We are looking for a strategic and execution-oriented Revenue Operations Manager with 3-5 years of experience to own the complete Go-to-Market (GTM) operational engine.
In this role, you will be res...Show moreLast updated: 30+ days ago
- Promoted
Business Operations Specialist
OTP TalenAqua Private LimitedChennai, IN Job Description : Business Operations Manager / Analyst / Specialist.Business Operations professional.The ideal candidate will bring expertise from.
Pharma, E-commerce, or Retail industries.This role...Show moreLast updated: 1 day ago
- Promoted
Team leader, Lending Operations
Standard Chartered BankChennai, Tamil Nadu, India This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly....Show moreLast updated: 1 day ago