Specialist - Banking Operations

About Zeta

Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015.

Our flagship processing platform - Zeta Tachyon - is the industry's first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 15M+ cards have been issued on our platform globally.

Zeta Tachyon offers :

Rich digital-first cardholder experiences

Native embeddable banking support

Hyper-Personalization Policy Engine to launch segment-of-one card programs

Web-based product configurators to launch in days vs. Quarters

Rapid innovation & extensibility via APIs, event streams, and more

Modern & intuitive web-based back-office experiences

Next-gen regulatory risk & compliance capabilities

Zeta is actively working with the largest Banks and FinTech's in multiple global markets transforming customer experience for multi-million card portfolios.

Zeta has over 1700+ employees - with over 70% roles in R&D - across locations in the US, EMEA, and Asia. We raised $280 million at a $1.5 billion valuation from Softbank, Mastercard, and other investors in 2021.

Learn more @ , , LinkedIn, Twitter

About the Role

• We are seeking a detail-oriented and customer-focused professional to join our team as a Cards Dispute & Chargeback Specialist. This role is critical in managing end-to-end dispute and chargeback processes across debit, credit, and prepaid card transactions. The ideal candidate will bring a deep understanding of card network dispute rules (Visa, Mastercard, Ru-Pay, UPI), strong analytical capabilities, and the ability to collaborate effectively with customers, internal teams, banks, acquirers, and merchants.

Responsibilities

Skills

Experience and Qualification

Skills Required

Transaction Monitoring, Pci Dss