Talent.com
This job offer is not available in your country.
Senior Manager Business Excellence

Senior Manager Business Excellence

TELUS DigitalNoida, Uttar Pradesh, India
30+ days ago
Job description

Position : Business Excellence, Senior Manager

Department : Operations

Work Shift : US Shift timings (Night Shifts) - WFO all 5 days (Mandate requirement)

Overview : The position entails providing comprehensive support for Business Excellence in Client Service Delivery. This involves spearheading continuous improvement and LEAN deployment initiatives across Operations, Quality, and Training, while also delivering Business Excellence support for global initiatives. Furthermore, it requires the analysis of current practices, pinpointing areas for enhancement, and implementing strategies that drive productivity, elevate quality, and boost customer satisfaction. It involves integrating change management processes into business practices to facilitate cultural change, and facilitating the development and implementation of process group strategies in line with the TELUS Digital Strategy.

Required skills + qualifications (technical) :

  • Six Sigma Master Black belt - Must
  • Lean Six Sigma techniques & statistical tools - Must
  • Quality Principles and Techniques, MS Office, G Suite
  • Understanding of cross functional synergies
  • Formal Bachelors or Masters Degree - Must

Required skills + qualifications (non-technical) :

  • Relevant experience in Contact center Outsourcing across Voice, Non-Voice and Back office queues where the candidate must have demonstrable experience to showcase previous Master Black Belt / Black Belt projects with tangible outcomes.
  • Minimum 10 years work experience with at least 6 years managing Six Sigma projects Understanding of call center technology and knowledge of current and emerging technologies
  • TELUS Values : TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values :

  • We passionately put our customers and communities first
  • We embrace change and innovate courageously
  • We grow together through spirited teamwork At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
  • Create a job alert for this search

    Senior Manager • Noida, Uttar Pradesh, India

    Related jobs
    • Promoted
    Senior Product Manager

    Senior Product Manager

    Emapta GlobalDelhi, Delhi, India
    Drive innovation with products that make a global impact.Drive the roadmap of innovation where outsourcing meets global scale. Craft strategies that redefine how businesses operate worldwide.From vi...Show moreLast updated: 18 days ago
    • Promoted
    Senior Manager Operations (Contact Point Verification -BFSI)

    Senior Manager Operations (Contact Point Verification -BFSI)

    AuthBridgeGurgaon, punjab, in
    We are seeking a seasoned operations leader to head our Contact Point Verification (CPV) / Address Verification team, servicing leading Banks, NBFCs, Payments & Insurance clients.The incumbent will...Show moreLast updated: 26 days ago
    • Promoted
    Senior Manager Business Excellence

    Senior Manager Business Excellence

    TELUS DigitalNoida, Uttar Pradesh, India
    Position : Business Excellence, Senior Manager.Work Shift : US Shift timings (Night Shifts) - WFO all 5 days (Mandate requirement). The position entails providing comprehensive support for Business Ex...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Senior Manager E-Commerce

    Senior Manager E-Commerce

    NuvoRetailDwarka, Delhi, India
    Position : Senior Manager E-Commerce.Please Note : We are only looking for candidates who have worked in.Experience in AMS & Quick Commerce is mandatory. Only candidates with 6-9 years of relevant exp...Show moreLast updated: 12 hours ago
    • Promoted
    Senior Product Manager

    Senior Product Manager

    Fluent Healthnarela, delhi, in
    Fluent Health is a dynamic healthcare startup revolutionizing how you manage your healthcare and that of your family.The company will provide customers with high-quality, personalized options, cred...Show moreLast updated: 20 days ago
    • Promoted
    Senior Marketing Manager

    Senior Marketing Manager

    Costa CoffeeDelhi, India, India
    APAC, (Senior) Lead Marketing Manager, Emerging Markets.At Costa Coffee, we’re on a mission to reimagine coffee experiences across the globe. From bustling cities to local communities, we’re creatin...Show moreLast updated: 5 days ago
    • Promoted
    Senior Bid Manager

    Senior Bid Manager

    TagGhaziabad, IN
    Responsible for end-to-end management of B2B Sales Process (both New BiZ and Accounts) – right from PQQ / ITT / RFI until RFP / Closure stages helping the organization to achieve its Growth objectives.Pl...Show moreLast updated: 30+ days ago
    • Promoted
    Growth Manager

    Growth Manager

    Benchiregurgaon, haryana, in
    We are looking for a senior growth manager to drive customer acquisition through our referral program.Customer referrals have been pivotal to Company growth, and you will have the opportunity to im...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Manager / Associate Director - Business Process Optimization

    Senior Manager / Associate Director - Business Process Optimization

    University of the Peoplenarela, delhi, in
    Vandey provides outsourced instructional services to institutions of higher education and is seeking a candidate to work for Vandey to serve in a full-time role as a. Business Process Optimization M...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Product Manager

    Senior Product Manager

    QuesthiringGurgaon
    About the Role : We are looking for a Senior Product Manager who thrives in a high-growth, fast-paced environment and can lead product ini...Show moreLast updated: 21 days ago
    • Promoted
    Senior Product Manager

    Senior Product Manager

    Verified RecruiterGurugram
    About Luna : Luna is building the most intelligent, science-driven smart ring in the world.We operate at the intersection of physiology, b...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Business Solution Design & Delivery Manager

    Senior Business Solution Design & Delivery Manager

    ConfidentialGurgaon / Gurugram
    What will your essential responsibilities include.Identifies business solutions to a variety of business problems.Understanding and synthesizing business problems. Identifying and documenting soluti...Show moreLast updated: 18 days ago
    • Promoted
    Senior Manager - Business Strategy

    Senior Manager - Business Strategy

    ConfidentialGurugram, Gurgaon / Gurugram, India
    This role involves analyzing market trends, customer behaviors, regulatory developments, and internal performance to recommend data-driven strategies across consumer lending products.The ideal cand...Show moreLast updated: 9 days ago
    • Promoted
    Senior Project Manager

    Senior Project Manager

    Zensar Technologiesnew delhi, delhi, in
    Job Role- Senior Project Manager.Primary Skills- Strong experience with CISCO Products, CCW and CCWR, EA(Enterprise Agreement), Project Manager role. Lead and manage Cisco Commerce projects from ini...Show moreLast updated: 6 days ago
    • Promoted
    Senior Manager

    Senior Manager

    PwCDelhi, India
    Job Description & Summary : A career within General Consulting services, will provide you with the opportunity to help clients seize essential advantages by working alongside business leaders to so...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Manager

    Senior Manager

    ConfidentialNoida, India
    Translate business objectives into scalable AI agent solutions on Vertex AI Agent Builder.Elicit and document stakeholder requirements, define agent goals and playbook instructions, configure data ...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Business Manager, Sales

    Senior Business Manager, Sales

    FiservDelhi, India, India
    Job Posting Title : Business Manager - Enterprise Sales.What does a successful Business Sales Manager do at FISERV?.Experience in sourcing new Enterprise clients for Fiserv.Proactively identifying o...Show moreLast updated: 20 days ago
    • Promoted
    Growth Manager

    Growth Manager

    BrowserStackgurgaon, haryana, in
    BrowserStack is the world's leading software testing platform powering over two million tests every day across 15 global data centers. BrowserStack's products help developers build bug-free software...Show moreLast updated: 24 days ago
    • Promoted
    Business Excellence -Assistant Manager

    Business Excellence -Assistant Manager

    BirlasoftNoida, India
    About Birlasoft : - Empowered By Innovation.Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions.The compan...Show moreLast updated: 30+ days ago
    • Promoted
    Associate Manager-Business Excellence Officer

    Associate Manager-Business Excellence Officer

    ConfidentialGurgaon / Gurugram
    To collaborate across departments to enhance.Process Improvement & Standardization.Collaborate with cross-functional teams to. Support relevant departments in.Benchmarking & Performance Gap Identifi...Show moreLast updated: 5 days ago