Key Account Manager – E-commerce Sales

Key Responsibilities : -

• Business Planning & Growth
• Own and drive month-on-month business planning across primary and secondary sales.
• Develop GTM strategies and execution plans for new product launches across marketplaces.
• Track performance against business plans, analyze gaps, and implement corrective actions.
• Marketplace Operations & Account Management
• Manage end-to-end marketplace operations including billing, PO management, and payment reconciliation.
• Ensure availability, visibility, and fulfilment of stock across platforms.
• Liaise with marketplace category managers to drive growth, visibility, and promotional campaigns.
• Internal Coordination
• Work closely with supply chain, finance, and operations teams to ensure timely order fulfilment and billing accuracy.
• Monitor inventory levels and coordinate replenishment to avoid stock-outs or excess holding.
• Track payments against billing and resolve discrepancies with marketplaces in coordination with finance.
• Relationship Management
• Build and maintain strong working relationships with marketplace category teams.
• Identify growth opportunities and negotiate for visibility slots, promotions, and strategic tie-ups.
• Analysis & Reporting
• Track KPIs on sales, margins, fulfilment, and payments.
• Provide regular reports and insights to management on business performance.
• Benchmark against competition and suggest strategies for improvement.

Desired Candidate Profile