Patient Portal Support Specialist

🚀 We’re Hiring : Epic MyChart Support Specialist | Hyderabad (On-site)

Are you passionate about healthcare technology and helping patients access care seamlessly?

We’re looking for an Epic MyChart Support Specialist to join our growing team at Interscripts Software Pvt. Ltd.

📌 Position : Epic MyChart Support Specialist

🧭 Location : Hyderabad, India

💼 Experience : Minimum 1 year of relevant experience

📅 Availability : Immediate joiner (within 4–5 days)

🔍 Role Overview :

As a MyChart Support Specialist, you will be the first point of contact for patients and clinical staff using the Epic MyChart portal. You’ll provide high-quality technical and functional support, ensuring a smooth, secure, and positive user experience.

✨ Key Responsibilities :

• Provide first-level support for MyChart-related issues (login, access, functionality, etc.)
• Respond to patient and staff inquiries via phone, email, and ticketing systems
• Troubleshoot and resolve technical issues with empathy and accuracy
• Maintain comprehensive records of support interactions and resolutions
• Collaborate with clinical and IT teams to enhance user satisfaction
• Develop and update user documentation and FAQs

🎓 Required Qualifications :

💡 Preferred Qualifications :

🌟 Core Competencies :

📩 Interested?

We’d love to hear from you! Please send your updated resume to : 📧 ssarkar@interscripts.com | nyella@interscripts.com | sakella@interscripts.com | schakravarty@interscripts.com