Service Delivery Support Specialist

TCS IS HIRING FOR SERVICE DESK LEAD_8 TO 10 YEARS EXP FOR HYDERABAD LOCATION

JD FOR REFERENCE :

• A minimum of 5+ years’ experience in a Team Leader IT Service Desk Role
• Ability to provide leadership in customer service and customer communication on behalf of the IT Team
• Ability to take a leadership role in IT Incident escalations
• Experience using and configuring processes within a modern IT System Management tool such as SNOW and Change Gear
• Strong business understanding and focus
• The IT Service Desk provides 1st level and 2nd line support via the telephone, using remote desktop tools or should the need arise attendance to users place of work support to all client users and is the single point of contact for all users.
• The Service Desk is responsible for ensuring that all incidents reported are

Categorized and allocated efficiently and correctly.

Application Service teams to ensure any incidents that cannot be resolved at the 1st level are appropriately escalated.