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Director

Director

ConfidentialIndia, Mumbai
26 days ago
Job description

Director Operations :

Who are we looking for We are looking for candidates with US Healthcare experience and strong leadership skills for the Delivery Leader role.

Should be a Graduate with total 13+ years of experience of which minimum 8+ years experience should be in US Healthcare (Preferably on the provider side of business).

Experience is required in Prior Authorization / AR / PP / Billing

Experience in leading & managing teams of 50+ people.

Experience in managing all aspects of the delivery function including operations management, P&L Management, Client Management and People Management is required.

Excellent verbal and written communication skills in English

Candidate with excellent aptitude, highly adaptable and willingness to learn

Open to Travel Domestic & International as applicable

M.B.A or Post Graduate qualification in Operations, Finance, Healthcare Management, International Business and General Management would be an added advantage.

Location : Navi Mumbai (Airoli)

US Healthcare experience is a must

Financials

  • . Own achieving profitability / Operating Efficiency targets for account / assigned function(s)
  • . Ensure timely preparation and validation of monthly invoice
  • . Forecast IKS Revenue, Costs and Headcount for signed SOWs
  • . Manage the contract (including scope creep, support contract renewals).

Deliver to the SOW(s)

  • . Drive teams to achieve agreed SLA / Metrics by optimal use of resources, review & execution of identified action plans & team performance reviews
  • . Adherence to defined Quality norms & identify process issues impacting delivery or client business
  • . Proactively identify areas of improvement in overall performance and direction to direct reportees on delivery Course Correction (Analyze business metrics trends, potential issues & escalations, Client feedback & business strategy / goals)
  • . Embrace escalations and identified opportunities from clients / Client Services / or market leader. Run toward smoke as if you were literally on fire. Track smoke on a monthly basis. Fix the root cause of the issues
  • . Raise the bar of engagement & delivery to come across as a partner rather than a vendor
  • . Become a healthcare / RCM expert thus enable value conversations with Clients down to any depth
  • . Manage VOC & Customer Satisfaction for the account through governance and timely detection and prevention of issues while aligning with the client business objectives.
  • Skills Required

    Client Management, AR, prior authorization , Operations Management, People Management

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