Key Requirements :
- Acting as first level support for our users across globe, delivering business continuance, user trainings and user access management
- Ability to work with technical team to ensure timeline alignments, communication within tools, data quality checks
- Work closely with product managers to facilitate new solutions, features by supporting data analysis
- Interact with technical operations team for system performance, ensure daily operations continuity
- Develop documentation for business operations procedures, develop SOPs and user guides.
- Cross function collaboration for tool related operational updates / enhancements; addressing them with our IT partners (acting as a bridge between stakeholders and IT team).
- Drive process excellence initiatives ensuring our recurring process are optimal, while keeping a user-centric mindset. Identify the scope of process improvements, automations to facilitate efficient operations.
Essential Requirements :
Excellent communication skills, experience to communicate with business leaders through all level of organization.Experience of working on business system analysis, process automations; data simplification using advance tools.Ability to manage multiple tasks, deadlines and adapting to continuous system changes.Desirable Requirements :
5+ Years of experience in business operations, skills and / or practical experience on basic Finance data analytics and financial planning or reporting tools.Master s / bachelor s degree in business management, Finance or FinTech related field.Skills Required
Data Cleansing, Data Analysis, Data Quality, Financial Planning, Business Operations, Reporting Tools