ServiceNow Tester

ServiceNow Test Manager – Roles & Responsibilities

Experience & Leadership

Possess 5–7 years of experience in software testing, with a strong focus on the ServiceNow platform.

Proven track record of leading teams of 4–6 testers , managing performance, mentoring, and ensuring high-quality output.

Ability to work independently while also guiding and supporting the team.

ServiceNow Platform Expertise

Deep understanding of ServiceNow modules such as ITSM, ITOM, HRSD, CSM, and custom applications.

Hands-on experience in test planning, execution, automation, and defect management within the ServiceNow ecosystem.

Collaborate with developers, architects, and business analysts to ensure comprehensive test coverage.

Customer Engagement & Communication

Act as a customer-facing lead , managing all communications related to testing activities, timelines, risks, and issue resolution.

Prepare and present test strategies, status reports, defect summaries , and other documentation to stakeholders.

Build and maintain strong client relationships, ensuring alignment with business goals and expectations.

Individual Contribution

Be a hands-on test manager , capable of writing and executing test cases, performing defect triage, and contributing to automation efforts.

Take ownership of critical testing tasks and support the team during high-pressure phases.

Project Delivery & Quality Assurance

Oversee end-to-end testing lifecycle for ServiceNow implementations and upgrades.

Ensure project deliverables meet quality standards, timelines, and client requirements.

Coordinate with cross-functional teams to align testing with overall project objectives.

Process Improvement & Governance

Define and implement testing processes, standards, and best practices tailored to ServiceNow projects.

Drive continuous improvement in testing methodologies, tools, and team capabilities.

Ensure compliance with organizational and client-specific quality frameworks.