Senior Manager - Group Operations

Purpose :

The role holder is responsible for leading a team of Group Operations team to process new business and end to end policy servicing for group business

Context :

The role holder will work within the Operations Department focusing on Group New Business & Policy Servicing to provide exceptional customer services

Main Priorities :

• Coordinate with Sales and Actuarial teams for closure of individual Group processes
• Accomplish issuance of policies and resolution of customer and intermediary queries
• Ensure that an efficient, effective, professional and courteous service is provided to intermediaries and customers
• Ensure that established Company procedures are compiled with in a consistent manner, and contribute to the introduction of improvements whenever possible
• Implement and maintain agreed quality and quantity controls, which will aid pro – active management and the anticipation of problems
• Supervise and train an effective team that is able to meet the business needs of the Company as they grow with time
• Coordinate with finance for reconciliation of policy account balance
• Lead transformation and digitization of group business

Qualifications & Experience - :

MBA / ACII with a minimum of 8 – 10 years' experience gained in customer Services or Operations Department . Associate of Insurance Institute will be added advantage

Skills / Knowledge :

Skills Required

Databases, Data Processing, word processors , Spreadsheets