Deputy Manager / Manager- Group Operations

Job Description p

Position Deputy Manager / Manager

No. of Position 1

Function B2B Onboarding (policy issuance)

Location Noida

Reporting to AVP- Operations Team Policy Onboarding

JOB SUMMARY : An experience and detailed oriented candidate who can oversee Policy Issuance process for B2B Group Business. He will be responsible for leading and managing the end-to-end policy issuance process within the insurance company. This includes overseeing a team, ensuring efficient workflow, maintaining high levels of accuracy, and adhering to all regulatory and compliance standards. The manager will play a key role in optimizing processes, implementing technology solutions, and ensuring timely and accurate policy delivery to customers.

Key Responsibilities

 Oversee the entire policy issuance lifecycle, from application and other documents scrutiny and insured data upload into policy admin system, generation of master policy document and dispatch to customer.

 Ensure all policy applications are processed accurately and efficiently, adhering to defined service level agreements (SLAs) and internal benchmarks.

 Lead, mentor, and motivate a team of policy issuance specialists, ensuring high performance and productivity.

 Coordinate with underwriting, sales, claims, Partner Onboarding, Finance and other departments to resolve discrepancies and ensure seamless policy issuance.

 Develop and analyze key performance indicators (KPIs) related to policy issuance (e.g., turnaround time, error rates, volumes).

 Prepare regular reports for senior management on operational performance, trends, and challenges.

 Address and resolve complex policy issuance queries and escalations from internal and external stakeholders.

 Ensure closure of open debit / credit balance by coordinating with cross functional teams within defined timeline.

 Support audit processes by providing necessary documentation and reconciliations (manage internal / external audits)

 Identify bottlenecks and inefficiencies in the policy issuance process and explore solutions for improvement and develop automation tools for enhanced accuracy.

 Utilize technology and automation tools to optimize workflows and reduce manual intervention.

 Participate in cross-functional projects aimed at improving overall operational efficiency.

KEY STAKEHOLDERS  Internal : Sales, Finance, Partner onboarding, Customer service

Department / Operations / Management, IT.  External : Customer, Partner, Vendors, Banks.

MEASURES of SUCCESS :  Adherence to SLA and KPIs

defined.

 Quality in deliverables.

 Compliance and audit rating

 Closure of reconciliation on time.

 Automation And Initiatives Taken QUALIFICATION & EXPERIENCE

 Bachelor's degree in Business Administration, Finance, Insurance, or a related field. A Master's degree or relevant professional certifications (e.g., LOMA, FLMI, AIII, FIII) are a plus.

 Minimum of 5-8 years of experience in insurance operations, with a significant focus on policy issuance.

 Proven experience in a team leadership or managerial role.

 In-depth knowledge of insurance products (Life, General, Health, etc., depending on the company's focus.

 Understanding of B2O, Group Credit Life Insurance products would be preferred.

KEY COMPETENCIES & SKILLS REQUIRED  Committed And Result Oriented.

 Strong Analytical and problem solving abilities.

 Hard working &

 Good Communication Skill.

 Attention to detail

Skills Required

Automation Tools, Insurance Operations, Policy Issuance, Team Leadership