Manager, Information Technology - Infrastructure and Technology Services

Please note : This is an individual contributor role.

This lead technical role manages the efficient delivery and support of IT services at Coca-Cola manufacturing facilities in multiple locations and time zones regionally. Responsible for leading the Client Services team, supporting technology and end-users in multiple locations within a region. Partners with business leadership, provides counsel on Information Technology related issues and initiatives. Partners with fellow IT teams in pursuit of implementing standard IT solutions. Ensures compliance with cybersecurity requirements and all other established operating and emerging technology standards, practices, and procedures

Key Responsibilities

• Lead Client Services team to ensure IT excellence and operational efficiency in multiple locations within a region or OU
• Develop and maintain standards, guidelines, and operational procedures for the team
• Collaborate with Regional Delivery Centers to provide IT solutions to manufacturing requirements within a region or OU
• Serve as an escalation point for IT-related issues within a region or OU
• Provide leadership and IT support for multiple locations and projects
• Ensure adherence to lifecycle management plans, asset management standards, and policies
• Contribute to shareholder value by eliminating waste and improving operational efficiency
• Manage and report on vendor relationships and service provider performance, ensuring compliance with SLAs and agreements
• Develop reporting processes and analyze insights on IT issues, MS Dynamics queues, SLAs, and trends impacting the business and manufacturing IT
• Manage OPEX & CAPEX budgets
• Oversee the management of local IT contracts for multiple locations
• Manage IT license optimization, compliance, and renewal for multiple locations
• Promote cultural and ethical values by modeling and coaching for employee commitment and engagement
• Develop and adapt skill set as business and technology evolve
• Serve as technical resource for IT / OT initiatives
• Support IT infrastructure for DR and BCP initiatives
• Partner with business and leadership in region; identify opportunities for process improvement in line with IT and security standards
• Collaborate with other Client Services Managers to define and implement shared goals and Manufacturing IT standards
• Liaise with Infrastructure Support Leads to maintain a secure, efficient server infrastructure within your regional or organizational unit
• Comply with Information Risk management procedures including IT audit requirements, Disaster Recovery Procedure and IT Business Continuity Plan, Information Protection Policy, AUP communication, etc.
• Complying with procurement policy requirements and chart of authority approvals.

Basic Requirements

Functional Skills

Leadership Behaviors

Annual Incentive Reference Value Percentage : 15

Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.

Skills Required

Vendor Management