Kreedo - Zonal Head

Description : Role Overview

The Zonal Head is responsible for overseeing the entire post-sales life cycle of partner schools within the assigned geography. This includes ensuring customer success through onboarding, training, retention, renewals, and overall partner satisfaction. The role demands close collaboration with internal teams to ensure seamless partner experience and achievement of operational excellence.

Key and Customer Success :

• Own the retention and renewal targets for all partner schools in the zone.
• Build and maintain strong, long-term relationships with key school management and stakeholders.
• Monitor school engagement performance using key metrics such as renewal rates, NPS scores, and customer satisfaction indices.
• Identify potential churn risks early and create action plans to retain at-risk customers through proactive engagement and strategic interventions.
• Conduct periodic reviews with school partners to evaluate impact, gather feedback, and plan future engagement.

Post-Sales Operations :

Training and Capacity Building :

Team Leadership and Performance Management :

Reporting and Analysis :

Qualifications and Experience :

Skills and Competencies :

What We Offer :

(ref : iimjobs.com)