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Manager - Transport Services
ConfidentialBengaluru / Bangalore26 days ago
Job descriptionMonitor associate-related escalations via AMS, email, and POS; ensure conversion of all issues to AMS Take a proactive approach to reviews and discrepancy reporting through AMS Participate in customer engagement programs like Town Halls, Virtual Connects, and meetings with Project Managers Optimize seat utilization and customer efficiency across locations Daily and weekly reporting compliance Contribution to Monthly Management Reports and other client-required reports Ensure proper handover documentation with email updates to Transport Manager Continual review of operational setups to improve efficiency against KPIs Conduct regular vendor meetings to ensure SLA compliance Maintain and track transport team & vendor supervisor training plans Proactive planning of transport during festivals and BCP situations Perform random audits for statutory, regulatory, and Cognizant-specific compliance (e.g., 6-digit ID, background checks) Participate in emergency evacuation, crisis management, and business continuity planning Manage Health and Safety issues; participate in reviews Meet or exceed Customer Satisfaction targets as per contract Deliver savings initiatives and agreed service improvement plans Achieve personal and team performance goals set by manager Serve as a leadership role model by embodying JLL's values and culture Seek continuous improvement and excellence in results Foster open, collaborative relationships with peers, managers, and clients Communicate effectively through actions, written, and oral communication
Role : Transport / Operations Lead
Ownership and Stakeholder Management :
- Responsible for career progression and growth of reportees
- Ensure timely deployment of vehicles to meet SLA :
- Pickup : within 4 hours
- Drop : within 15 minutes
- Monitor and ensure timely route allocation :
- Pickup : within 6 hours
- Drop : within 60 minutes
- Conduct weekly and monthly training for IFM staff as per training calendar
- Review monthly MIS data (TPI, KPI, transport ops, OB & AB) with MIS team (4-eye check) and share with Transport Manager
- Share ACT & 'On Call' tracking reports daily with the Transport Manager
Customer Delight Responsibilities :
Key Performance Indicators (KPIs) :
Performance & Leadership :
Skills Required
Transport Management
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Service Manager • Bengaluru / Bangalore
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