OnceHub Technologies - Lead Technical Writer

Job Title : Lead Technical Writer.

Location : India (Remote).

About OnceHub OnceHub (www.

oncehub.

com) is an innovative and thriving software-as-a-service company that focuses on streamlining scheduling and digital engagement processes for organizations globally.

We're a team of passionate and driven individuals living and working remotely across 4 countries, driving innovation through shared ideas and fostering a collaborative culture.

You will work remotely from home (in India) with colleagues and stakeholders in multiple geographies.

Learn more about our employee led approach in our CEO video : About the Role : .

Based remotely in India, you will be a critical leader in shaping our customer journey and driving customer success.

You will lead and manage our Customer Support knowledgebase, API documentation and AI based support, which includes the Knowledge Center as well as the AI agents that will interact with our customers based on this knowledge.

Responsibilities : .

Knowledge Center Strategy & Management : Own the strategic direction and overall effectiveness of our global Knowledge Center.

Ensure it is a comprehensive, user-friendly, and effective self-service resource.

AI Powered Content Strategy & Framework Management : Oversee the development, implementation and maintenance of a robust AI powered content strategy and framework for help articles, videos, FAQs and troubleshooting guides within the Knowledge Center, ensuring it empowers customers and drives product adoption.

Content Production Oversight & Team Guidance : Provide leadership and guidance in the creation of high-quality, accurate, and AI powered written and video content.

API documentation : Develop and maintain high-quality documentation for all APIs, webhooks, and integrations.

Customer facing AI agents : Create and manage the customer facing AI agents to serve as a first touchpoint for customers.

Optimize the AI agents via continuous monitoring and updates.

Requirements : .

Proven experience in using AI to create help center written and video content.

Experience in prompting and optimizing AI products.

Strong experience in managing the strategy and operations of a comprehensive knowledge / help center and overseeing content strategy.

3+ years in technical writing, developer documentation, or developer relations, ideally with API products.

Strong understanding of RESTful APIs, JSON, HTTP, and common authentication methods (OAuth, API keys, etc.

Excellent written and verbal English communication skills.

Significant experience (5+ years) in a senior software product / content role.

Proven experience in leading and driving customer-facing initiatives with cross-functional teams.

Deep understanding of the B2B customer lifecycle and experience with the customer journey.

Hands-on approach with a willingness to be involved in strategic guidance and support.

Excellent process and project management skills with the ability to think strategically and implement tactically.

A degree from a reputable university.

Must be based in India.

Ideally, experience working within a Product-Led Growth (PLG) company.

Apply because you want to.

Work in a modern SaaS, Product-led company.

Work remotely from home, saving you commuting time and promoting work-life balance.

Get exposure to working with stakeholders on a global level across different industries.

Work in a tech, fast-paced and challenging environment that provides opportunities for professional and personal growth.

Join a fantastic organisational culture that places learning at the centre of what we do.

Receive a competitive salary.

Work in a multicultural environment.

post as non-p

(ref : hirist.tech)