Lead Technical Writer

Job Title : Lead Technical Writer

Location : India (Remote)

About OnceHub (www.oncehub.com) :

OnceHub (www.oncehub.com) is an innovative and thriving software-as-a-service company that focuses on streamlining scheduling and digital engagement processes for organizations globally.

We're a team of passionate and driven individuals living and working remotely across 4 countries, driving innovation through shared ideas and fostering a collaborative culture.

You will work remotely from home (in India) with colleagues and stakeholders in multiple geographies.

Learn more about our employee led approach in our CEO video : https : the Role :

Based remotely in India, you will be a critical leader in shaping our customer journey and driving customer success.

You will lead and manage our Customer Support knowledgebase, API documentation and AI based support, which includes the Knowledge Center as well as the AI agents that will interact with our customers based on this knowledge.

Responsibilities :

• Knowledge Center Strategy & Management : Own the strategic direction and overall effectiveness of our global Knowledge Center.
• Ensure it is a comprehensive, user-friendly, and effective self-service resource.
• AI Powered Content Strategy & Framework Management : Oversee the development, implementation and maintenance of a robust AI powered content strategy and framework for help articles, videos, FAQs and troubleshooting guides within the Knowledge Center, ensuring it empowers customers and drives product adoption.
• Content Production Oversight & Team Guidance : Provide leadership and guidance in the creation of high-quality, accurate, and AI powered written and video content.
• API documentation : Develop and maintain high-quality documentation for all APIs, webhooks, and integrations.
• Customer facing AI agents : Create and manage the customer facing AI agents to serve as a first touchpoint for customers.
• Optimize the AI agents via continuous monitoring and updates.

Requirements :

Apply because you want to :

(ref : hirist.tech)