Trade Relationship Manager – Travel Industry

Operations Head : FIT

We are looking for a seasoned professional to lead our FIT (Free Independent Traveller) Operations team. The ideal candidate will bring strong leadership, industry knowledge, and a sharp eye for execution excellence.

Responsibilities

Lead and manage the FIT post-sales operations team

Ensure smooth execution of all booked FIT files — from confirmations to final documentation

Coordinate with hotels, transport vendors, DMCs, and internal departments

Monitor service quality and handle escalations professionally

Oversee visa, insurance, and other travel-related processes

Streamline internal processes for operational efficiency

Train and mentor the operations team to achieve excellence

Qualifications

Minimum 8+ years of experience in travel operations (FIT segment)

Proven leadership and team management skills

Excellent communication, negotiation, and problem-solving ability

In-depth knowledge of global destinations, vendor networks, and back end systems

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Skills Required

Team Management, Leadership, Negotiation, Problem-solving, Communication