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Technical Support Associate
HackerEarthbangalore, India9 hours ago
Job descriptionTechnical Troubleshooting : Understand how the platform functions and assist users in resolving technical issues. Ticket Management : Log and track customer issues via support tools. Documentation and Reporting : Maintain internal knowledge base and contribute to documentation to reduce recurring queries. Cross-functional Collaboration : Work closely with Content, Engineering, Product, and QA teams to resolve critical issues and improve support readiness. Shift & Schedule Management : Be available for rotational shifts, including nights and weekends as required. Additional Tasks : Perform any other support-related responsibilities assigned by the manager or leadership team as needed.
Designation : Technical Support Associate Department : Technical Support Job Type : Permanent Work Mode : Work from office Experience : 0–6 Months Education : Any Graduate (preferably in Computer Science, IT, or Engineering) Key Skills (Must Have) :
- Basic understanding of web applications, SaaS platforms, and assessment tools
- Good troubleshooting and problem-solving skills
- Clear and effective written and verbal communication
- Familiarity with CRMs / ticketing systems (preferred but not mandatory)
- Tech skills – Database and querying (SQL), operating system basics, Bash scripting Other Skills :
- Time management
- Attention to detail
- Adaptability and learning agility
- Ability to work in shifts and under pressure
- Customer-first mindset JD / Key Responsibilities :
- Customer Issue Resolution : Respond promptly to user queries via email, chat, call, or any designated support channel.
Investigate and troubleshoot platform issues and provide appropriate solutions or workarounds.
Ensure timely follow-ups and accurate updates.
Escalate complex issues to relevant teams with proper context.
Share insights and trends with the team.
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Associate Technical Support • bangalore, India
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