Overview
This position is responsible for loading K-12 assessment data into the Unified Insights platform. Assessment data is a key and foundational dataset that allows our customers to fully utilize the Unified Insights platform to impact instructional outcomes.
This position will work in our assessment data team and our product team, leveraging knowledge of K-12 assessment data and technical competencies, to resolve and rapidly address technical questions and issues, with a focus on providing an outstanding customer experience. Additionally, this role will required to create internal and client-facing documentation and contribute to the evolution of the Unified Insights product.
Responsibilities
- Developing internal and customer-facing documentation related to current and planned technology and data loading tools and processes
- Contributing to customer solutions by applying knowledge of K-12 assessment score data, assessment metadata and the technologies used to load assessment data
- Updating software data loading tools as various assessment file layouts change
- Using basic SQL queries to identify data anomalies
Qualifications
0-3 years’ prior experience in a technical support roleExperience with and understanding of K-12 assessment terminology, practice, score data and test metadataUnderstanding of basic data warehouse concepts and terminologyExperience developing technical documentationUnderstanding of the concepts of Agile developmentBasic understanding of the following :SQLJSONJavaScriptA keen eye for detecting anomalies in dataAn inquisitive and solution driven approach to data analysis