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Associate Technical Support Engineer

Associate Technical Support Engineer

PowerSchoolbangalore, India
5 hours ago
Job description

Overview

This position is responsible for loading K-12 assessment data into the Unified Insights platform. Assessment data is a key and foundational dataset that allows our customers to fully utilize the Unified Insights platform to impact instructional outcomes.

This position will work in our assessment data team and our product team, leveraging knowledge of K-12 assessment data and technical competencies, to resolve and rapidly address technical questions and issues, with a focus on providing an outstanding customer experience. Additionally, this role will required to create internal and client-facing documentation and contribute to the evolution of the Unified Insights product.

Responsibilities

  • Developing internal and customer-facing documentation related to current and planned technology and data loading tools and processes
  • Contributing to customer solutions by applying knowledge of K-12 assessment score data, assessment metadata and the technologies used to load assessment data
  • Updating software data loading tools as various assessment file layouts change
  • Using basic SQL queries to identify data anomalies

Qualifications

  • 0-3 years’ prior experience in a technical support role
  • Experience with and understanding of K-12 assessment terminology, practice, score data and test metadata
  • Understanding of basic data warehouse concepts and terminology
  • Experience developing technical documentation
  • Understanding of the concepts of Agile development
  • Basic understanding of the following :
  • SQL
  • JSON
  • JavaScript
  • A keen eye for detecting anomalies in data
  • An inquisitive and solution driven approach to data analysis
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    Technical Support Engineer • bangalore, India