Director, QSR Financial Operations

Welcome to Indevia, we specialize in providing high-impact accounting solutions to quick service restaurant clients, and with a team of highly qualified professionals, we ensure their success in a fast-paced, high-volume environment. We use technology, strategy, and extensive industry expertise to assist our clients improve their profitability and financial health.

Are you the kind of leader who sees potential in every challenge, an opportunity in every inefficiency, and a chance to teach, mentor and inspire? Have you worked with a mid-sized firm and thrived in dynamic, ever-evolving environments? We are seeking a seasonal and enthusiastic Vice President - Operations, this position won’t just be overseeing numbers – you’ll be cultivating a high performing team, refining processes, and ensuring our clients thrive in an industry where speed and precision is everything. If you’re ready to lead with purpose, drive innovation, and transform the future of QSR financial services, let’s build something extraordinary together.

This role will drive strategic initiatives, streamline processes, and enhance service delivery for QSR clients while fostering a high-performance culture within the Organization. This position will play a pivotal role in designing and implementing a sustainable organization structure for operations that supports scalable growth, operational excellence, and a robust team. Working closely with AVP, EVP and the senior leadership, this role will ensure Indevia’s long term success by developing a future-ready team / workforce and infrastructure.

We have been working remotely since COVID and continue to excel in this model, with a few teams operating in traditional office setting permanently. Lead and optimize operational strategies, ensuring seamless collaboration and efficiency.

You will report directly to the EVP of HR, Operations and Finance and collaborate closely with a range of teams and diverse personalities across the Organization.

Scouting for : Vice President – Accounting Operations

Job Requirements :

Responsibilities : To collaborate closely with respective stakeholders across the organization :

• Operational Leadership and strategy.
• Develop and implement the best practices to enhance processes, system, efficiency, accuracy, and scalability of accounting services for clients (QSR & Non QSR)
• Monitor key performance metrics to drive continuous improvement and profitability.
• Strategic Growth : Collaborate with the leadership team to drive business expansion, develop new service offerings, and improve client retention.
• Collaborate with stakeholders : Work closely with various departments to understand the needs and develop customized solutions. Your ability to listen and understand will be key to building strong, collaborative relationships.
• Attract and retain Top Talent – Work with HR team on attracting strategies to bring in world-class professionals who share our vision.
• Client Transition and Onboarding :
• Oversee and streamline client transitions, ensuring seamless onboarding with Zero operational disruption.
• Develop structured transition plans tailored to the needs of the clients. Oversee and standardize the transition process, ensuring the onboarding within 30-60 days using a structured SOP’s, process document, automation tool / software to track the progress for both internal team and client, ensuring a clear, structured transition process.
• Manage Data migration, financial reporting, integration, and regulatory compliance throughout the transition and ensure smooth implementation of accounting software, automation, and deliverables.
• Serve as a trusted partner, proactively addressing client concerns and ensuring long term satisfaction and partnership.
• Process Optimization and Technology integration :
• Lead the adoption of cutting-edge technologies and automation tools to enhance efficiency. Ensure seamless integration of financial system to support real-time reporting and analytics.
• Develop and implement standard operating procedures (SOPs) for streamlined financial operations.
• Team Development and Management :
• Oversee workforce planning and resource allocation to optimize performance and client service. Review and hire the resources if required.
• Collaborate with the Training Manager to design and implement training programs for onboarding for new hires, refresher courses, process standardization and continuous skill development and so on.
• Develop succession planning frameworks for roles across Operations team in conjunction with AVP and EVP.
• Effectively manage team performance by setting clear goals and expectations, tracking progress, providing timely constructive feedback, and addressing performance difficulties / challenges.
• Error Management and CAPA control :
• Implement error detection frameworks and automated tracking tools to ensure real-time monitoring and resolution.
• Establish a corrective and preventive action (CAPA) system with RCA, structured SOP’s, and escalation protocols.
• Drive process automation and innovation reconciliation tools to minimize manual errors and enhance accuracy.
• Foster a zero-error culture through quality audits, training programs and proactive risk mitigation strategies.
• Client Relationship Management : Maintaining strong relationships with key clients, ensuring their unique accounting needs are met with precision and on a timely basis through regular calls, virtual meetings and onsite visits as needed. Ensure seamless communication, addressing concerns proactively and providing strategic insights.
• Financial Oversight for Business Outcomes : Develop, implement, maintain visibility and monitor the real-time dashboards to track key metrics, client transitions, error rates and operational efficiency and profitability in conjunction with Operations and other Support departments / team.
• Regulatory Compliance : Ensure all accounting Operations adhere to industry regulations, tax requirements and best financial practices.
• Manage other responsibilities as assigned by the Management from time to time.

Qualifications and Skills :

MBA (Preferable)