Senior Director, Clinical Operations

Hello,

Please share your updated resume at gemini.goyal@cotiviti.com if interested. Thank you

Summary :

We are currently seeking an AVP – Clinical Operations with excellent operational acumen and people management skills. AVP will be required to communicate with the client (externally) and various departments of Cotiviti (internally) to ensure a high quality of service. Achieving and surpassing service level benchmarks would be a key responsibility. A good understanding of the processes and managing them through frequently occurring changes will be vital for meeting SLAs. Managing resources, their issues and their career planning is required for the team continuously improve their performance which would result in client delight. Handle large number of teams with the support of managers, AMs and team leads.

Principal Duties / Responsibilities :

Program Management :

• Ensure that the SLAs are met consistently
• Identify initiatives and have the Team Leads work on them for improvement of key metrics
• Support QIPs to improve efficiency and quality
• Present SLAs and associated metrics to reporting manager as well as to the client
• Handle various teams in different phases (i.E. implementation, stabilization, BAU)

Client Management :

People Management :

Initiative :

Change Management :

Attributes and behavior :

Relevant Experience and educational requirements :

Regards

Talent Acquisition Team COTIVITI