Salesforce Technical Lead - Service Cloud

Experience : 7–10 years Location : Mumbai

Employment Type : Full-time

About the Role :

We are looking for an experienced Salesforce Technical Lead to spearhead the design and implementation of our Service Cloud ecosystem. The ideal candidate will lead a team of developers and administrators to build an Omni Case Management solution, ensuring scalability, performance, and best practices in Salesforce architecture.

Key Responsibilities :

Lead technical solutioning and architecture design for Salesforce Service Cloud projects while overseeing development, configuration and integration efforts

Build and manage a dedicated Salesforce team focused on Omni Case Management

Collaborate with stakeholders to define roadmap, technical strategy, and implementation plans.

Ensure adherence to coding standards, CI / CD, and release management best practices

Provide mentorship and technical guidance to developers and administrators.

Stay up to date with Salesforce releases, innovations, and Service Cloud features

Skills & Qualifications :

7–10 years of overall Salesforce technical experience, with deep expertise in Service Cloud

Proven experience in solutioning, architecture, and technical leadership

Strong understanding of Omni-channel , Case Management , and Service Console

Hands-on experience in Apex, LWC, Flows, Integration APIs, and configuration tools

Salesforce certifications (Platform Developer II, Application Architect, or Service Cloud Consultant) preferred.

Excellent leadership, communication, and problem-solving skills.