Customer Care Manager

Responsibilities & Key Deliverables

• Creating systems to ensure first time right service as well as managing processes to ensure no loss of production
• Linking up with Quality and PDRDS to ensure product feedback is incorporated in existing and future products
• Linking up with Quality and PDRDS to ensure product feedback is incorporated in existing and future products
• Ensuring that the new initiatives are implemented efficiently as well as making sure of their success
• Working with subordinates to prepare them to take the organization into the future
• Preferred Industries
• Education Qualification
• General Experience
• Critical Experience
• System Generated Core Skills
• Product Management
• Relationship Management
• Influencing Skills
• Conflict Management
• System Development
• Six Sigma
• Process Management
• Production Planning
• Product Planning
• Service Initiatives & Campaigns
• Talent Acquisition
• System Generated Secondary Skills

Skills Required

Product Management, Conflict Management, Six Sigma, Customer Care, Relationship Management, Production Planning, Product Planning