Key Accountabilities
Supervises and Develops Others
- Responsible for a single or multiple processes within the site
- Directs and managing a team size of up to + / -35 including team leads and administrative assistants
- Hiring, training and retention of staff
- Cost planning and managing departmental budget and cost
- Managing and coordination of transition of work from other Sites
- Coordination of activities with other functions within the Site, Corporate Office / Regions
- Managing internal and external communication
- Other tasks assigned by the company from time to time
- Is expected to be the leader of the Process.
- Determines employees training needs to produce continuous development plans
- Provides on-going feedback and support to improve performance of Supervisors
- Conducts performance evaluations in a consistent, fair, and objective manner to encourage continuous performance improvement
- Holds others accountable to established performance levels to achieve individual and group goals
- Resolves individual and group performance issues in accordance with UPSs policies and procedures in a timely manner to motivate and foster teamwork.
Manages and Monitors Processes
Identifies and analyzes what-if scenarios and reviews enhancements to assess the impact of changesIdentifies and implements changes and process improvements to maximize efficiency, decrease errors, and reduce costs within the departmentReviews status and quality reports and adjusts controls to ensure proper procedures and corrective action steps are in placeReviews and analyzes historical trends and data to ensure appropriate staffing.Establishes goals and timelines to monitor progress and to ensure accurate and timely billingReviews processes to ensure efficiencies are maximized within the departmentConducts audits, identifies exceptions, implements corrective actions, reports findings, and maintains schedules to ensure compliance with internal audits.Conducts the daily / weekly / monthly review call with internal / external customers and various US FF Ocean Import sites at US.Other Job requirements
Excellent command of English language verbal and writtenOutstanding communication skills able to deal with multiple levels of management able to manage relationships wellGreat work ethics and able to manage multiple tasks wellMid level MS office knowledge Word Excel and Power Point SkillsAble to travel globallyAble to work different shifts.Preferred experience of operation process transition of more than 50 FTEs.Qualifications Category
NAEducation and Work Experience
Graduate / Post graduate. Degree in related field will be preferableSkills Required
freight auditing , Billing, Production, Project Management, process operations , Logistics, Excel Macros, Quality Control