Business & IT Manager

Company Description

Incepted in 1955 by Mr. Madhavrao Baburao Ashtekar, MB Ashtekar Jewellers carries a rich lineage of family jewellers known for craftsmanship and timeless aesthetics. We adapt to new-age customers while maintaining our traditional values rooted in experience, goodwill, trust, and emotions cultivated over 80 years. Our karigars skillfully recreate intricate moments of love, instilling value and trust in each piece we create. We are committed to building enduring relationships with our buyers through our artful creations.

We are located across 4 locations in Pune with three stores and one head office.

Role Overview

This role requires a business-focused and technically capable individual who will manage and grow the company's digital business ecosystem. The person will directly coordinate with our mobile app vendor (Instalaxmi) and ensure smooth functioning of all online customer transactions, app-based sales journeys, and digital customer engagement.

Additionally, the individual will be responsible for monitoring and managing enterprise systems, including Acme ERP, Zoho tools, and internal IT infrastructure, while coordinating with external technical vendors for troubleshooting and system improvements.

This is not just an admin role — it is a core business operations and digital growth role.

Key Responsibilities

1. Digital & Mobile App Business Ownership

• Act as the primary business coordinator with the Instalaxmi mobile app vendor.
• Oversee end-to-end app business workflows, including onboarding, SIP collections, redemption processes, pricing updates & product listing.
• Ensure smooth customer journeys on the app, resolving issues quickly.
• Track and analyse app-based sales, engagement, redemption & revenue trends.
• Plan and coordinate marketing, festive campaigns, and promotional activities on the app.
• Maintain app UI content — banners, creatives, product categories, QR-based flows.

2. ERP & Software Systems Management

3. Business Reporting & Data Analytics

4. IT Hardware & Infrastructure Coordination

5. Inter-Department Coordination

Skills & Competencies Required

Preferred Experience & Qualifications

What This Role Offers

Salary : 4.8 LPA to 6.0 LPA

Location : Kasba Peth, Pune, Maharashtra

Skills Required

Troubleshooting, Excel, google sheets , Dashboards, Apis