Program / Transition Manager

Roles and responsibilities :

• Act as liaison between clients and management for business executions.
• Build and maintain a strong working relationship with key internal and external stakeholders.
• Ensure services and products are delivered to the client as per the projections and plan.
• Understand client needs and identify business opportunities.
• Develop customized programs to meet client needs.
• Provide client consultations about company products or services.
• Assess potential business risks and develop mitigation plans.
• Provide outstanding services and ensure customer satisfaction.
• Address customer concerns and queries in a timely and accurate manner.
• Delivery of project responsibilities to time, cost and quality, accountable for full transition project
• Ensure appropriate reporting is in place to monitor the effectiveness of the project. Produce metrics on a regular basis for internal and external client consumption.
• Identify and manage changes in scope, obtain client buy in, identify further revenue opportunities.

Other

Requirements

Preferred Experience and Skills :

Skills Required

Client Engagement, Transition Management, Program Management