This job offer is not available in your country.
(Apply in 3 Minutes) L1 Support
TECEZEIndia12 hours ago
Job descriptionSafeguard IT infrastructure availability at in collaboration with GITO Infrastructure teams and SMEs. Partner with the Local Support team to resolve local critical infrastructure incidents. Collaborate with Lines of Business (LoB) on GITO-related matters. Serve as the local GITO representative for the affiliate user community. Promote and ensure the use of Service Desk, self-services, and shift-left practices. Support distribution and translation of local / global IT communications as per guidelines. Actively provide IT support during site events and local sales cycle meetings. Ensure IT equipment / materials are delivered to new joiners on Day 1 (or as otherwise agreed). Conduct onboarding and user training on relevant IT tools. Provide IT security awareness training in line with GITO standards. Support users with corporate services such as O365, Teams, etc. Provide all local employees with standard IT equipment in line with Global IT guidelines. Fulfil hardware requirements according to business needs and global standards. Maintain and update hardware / software assets and inventories in relevant tools. Collaborate with the Hardware Asset Manager to ensure adequate inventory levels. Support implementation of GITO-driven IT project activities and deployment of new corporate IT systems. Actively contribute as part of the Agile Journey.
Job Role : L1 Support
Location : Bangalore
Experience : 2+ years
Work mode : Onsite / Full Time
Key Accountabilities - On-Site IT Services and Support
Perform On-Site IT Services and Support :
- Act as part of the on-site IT team, responsible for all IT support activities at, and assist with IT support for connected locations.
- Execute assigned tickets, analyze issues, liaise with incident managers and service providers, and manage problem resolution within agreed timelines, escalating when necessary.
- Collaborate with service providers and GITO global teams on Tier 1 tickets requiring physical presence or infrastructure services.
- Follow up on IT security incidents and ensure timely resolution.
- Ensure IT services are delivered in accordance with Novo Nordisk quality requirements.
- Maintain proper documentation of services in relevant IT tools (e.g., ServiceNow, KCS).
- Ensure high levels of user satisfaction.
- Perform additional IT-related tasks as assigned by the Lead or IT Operations Manager, tracked via the Kanban tool.
Responsible for IT Infrastructure :
Onboarding and End-User Training :
Manage IT Equipment Resources :
Assist and Collaborate in IT Project Implementation :
Create a job alert for this search
L1 Support • India
Related jobs
![▷ [3 Days Left] Technical Support Engineer APJ](https://cdn-logos.talent.com/v1/logo/image?feedcode=jobtraffic-in&company_name=Yugabyte)
![[Immediate Start] Tier 1 Support Engineer](https://cdn-logos.talent.com/v1/logo/image?feedcode=jobtraffic-in&company_name=Papaya%20Global)
)
- Promoted
- New!
▷ Immediate Start : L1 Support
TECEZEIndia Key Accountabilities - On-Site IT Services and Support.Perform On-Site IT Services and Support : .Act as part of the on-site IT team, responsible for all IT support activities at, and assist with IT ...Show moreLast updated: less than 1 hour ago
- Promoted
Tech Support Associate L1
TECEZEIndia Job Title : Tech Support Associate L1 Location : Bengaluru Work Type : Hybrid Payroll : TECEZE Client : Publicis Re : Sources Experience : 2–4 years About the Role We are seeking an energetic and driven.Th...Show moreLast updated: 11 days ago
- Promoted
L2 / L3 Support Engineer
Health CatalystIndia We are seeking experienced L2 / L3 Support Engineers to join our technical support team.The L2 / L3 Support Engineer will be responsible for providing second and third-level technical support to our cu...Show moreLast updated: 20 days ago
- Promoted
SaaS Customer Support L1
RunLoyal : Pet SoftwareIndia SaaS Customer Support L1 ( US phone support mandatory) Company : .India,Coimbatore (Remote / Hybrid) Type : .RunLoyal is a leading SaaS platform revolutionizing the pet care industry, empowering pet busi...Show moreLast updated: 9 days ago
- Promoted
- New!
IN-Field Technical Support Rep IV – Apps Mgmt & Support (Apply in 3 Minutes)
Zenith Services Inc.India We are seeking a Field Technical Support Engineer with expertise in OSS Telco L1 support and Oracle Database Administration.
The role involves installing, configuring, and maintaining HPE OSS soluti...Show moreLast updated: less than 1 hour ago
- Promoted
- New!
▷ Apply in 3 Minutes! L1 / L2 / L3 Openshift Support (For L1 - Openshift exp only - Monitoring & Support
NewZenAlpha Tech Pvt LtdIndia We Are Hiring – L1 / L2 / L3 Openshift Support - Immediate Joining.For L1 - Openshift (1y-3y) exp only - Monitoring & Support Operations.
For L2 (2y to 5y) Openshift Exp / L3 Support (6y to 10y) OpenShi...Show moreLast updated: less than 1 hour ago
- Promoted
L1 / L2 / L3 Openshift Support (For L1 - Openshift exp only - Monitoring & Support Operations), For L2 / L
NewZenAlpha Tech Pvt LtdIndia L1 / L2 / L3 Openshift Support - Immediate Joining.For L1 - Openshift (1y-3y) exp only - Monitoring & Support Operations For L2 (2y to 5y) Openshift Exp / L3 Support (6y to 10y) OpenShift exp only - Op...Show moreLast updated: 2 days ago
- Promoted
Openshift Administrator- L3 Support
NomisoIndia Nomiso is a product and services engineering company.We are a team of Software Engineers, Architects, Managers, and Cloud Experts with expertise in Technology and Delivery Management.Our mission is...Show moreLast updated: 11 days ago
- Promoted
(3 Days Left) Customer Support Specialist (unpaid)
SM RecordIndia SM Record is a pioneering global Digital Music Collection Company, supported by over 40+ labels and 200 sub-labels worldwide.
Built on the principles of Technology and Trust, we are dedicated to max...Show moreLast updated: 30+ days ago
- Promoted
- New!
Apply in 3 Minutes! VC Support engineer
Tata Consultancy ServicesIndia Conduct daily VC / TP room testing and ensure system readiness.Check VC connectivity with other VC / TP locations across PAN India and internationally as required.
Generate and share daily reports with ...Show moreLast updated: less than 1 hour ago
- Promoted
- New!
▷ Apply in 3 Minutes! Client Support Specialist
Scry AIIndia Position : Client Support Specialist.Schedule : Monday to Friday, Day Shift.Scry AI is a leading provider of AI-powered enterprise solutions, delivering transformational business outcomes through pro...Show moreLast updated: less than 1 hour ago
- Promoted
L1 Technical Support Engineer (Storage)
DDNIndia This is an incredible opportunity to be part of a company that has been at the forefront of AI and high-performance data storage innovation for over two decades.
DataDirect Networks (DDN) is a globa...Show moreLast updated: 8 days ago
- Promoted
- New!
▷ [3 Days Left] Technical Support Engineer APJ
YugabyteIndia At Yugabyte, we are on a mission to become the default transactional database for enterprises building cloud-native applications.
YugabyteDB is our PostgreSQL-compatible distributed database for clo...Show moreLast updated: less than 1 hour ago
- Promoted
Tier 1 Support Engineer
Papaya Globalnagpur, maharashtra, in Tier 1 support Engineer (Preferred candidates from Enterprise and Saas Background).Papaya Global is an established B2B tech unicorn in hypergrowth.
We are on a mission to reimagine the payroll categ...Show moreLast updated: 4 days ago
- Promoted
L1 / L2 / L3 Openshift Support (For L1 - Openshift exp only - Monitoring & Support Operations), For L2 /
NewZenAlpha Tech Pvt LtdIndia We Are Hiring – L1 / L2 / L3 Openshift Support - Immediate Joining For L1 - Openshift (1y-3y) exp only - Monitoring & Support Operations For L2 (2y to 5y) Openshift Exp / L3 Support (6y to 10y) OpenShi...Show moreLast updated: 3 days ago
- Promoted
Teamcenter Support
DeloitteIndia Location - Bangalore Notice Period - Immediate Joiner to 30 Days Experience - 1 - 4 Years.Key Responsibilities : Provide L1 / L2 support for Teamcenter users, resolving technical issues promptly and e...Show moreLast updated: 3 days ago
- Promoted
- New!
Apply in 3 Minutes! ITIL Operations Support Manager
MovateIndia Role – ITIL Operations Support Manager.Shift Timing – Afternoon (2pm – 10pm).Movate is a new age services company that harnesses the power of digital technologies to reimagine customer engagements....Show moreLast updated: less than 1 hour ago
- Promoted
- New!
[Immediate Start] Tier 1 Support Engineer
Papaya GlobalIndia Tier 1 support Engineer (Preferred candidates from Enterprise and Saas Background).Papaya Global is an established B2B tech unicorn in hypergrowth.
We are on a mission to reimagine the payroll categ...Show moreLast updated: less than 1 hour ago
- Promoted
L1 Support
TECEZEIndia Job Role : L1 Support Location : Bangalore Experience : 2+ years Work mode : Onsite / Full Time.Key Accountabilities - On-Site IT Services and Support Perform On-Site IT Services and Support : • Act as...Show moreLast updated: 3 days ago
- Promoted
L1 support - Linux Administrator (Immediate joiners)
Network People Services Technologies Ltd. (NPST- Banking and Payment Solutions)India India has witnessed a journey of Innovation in Digital Payments and today it leads the world with over 45% of the Global digital transaction volume.
At NPST, we believe that our decade long journey ...Show moreLast updated: 30+ days ago