Platform Manager

Company to be hired for : Potato Bazaar (Under SK Group)

About the Company –

Potato Bazaar (PB) is a digital platform designed to connect and empower all stakeholders in the potato value chain. From farmers and traders to processors, exporters, and service providers, PB serves as a one-stop solution for the entire potato ecosystem. It aims to streamline operations, foster transparency, and enhance profitability across the board through digital integration. PB is a flagship initiative of SK Group, which has a robust presence across potato seed production, procurement, cold storage, processing, and export. By leveraging the latest in agri-tech and digital tools, PB aspires to revolutionize how potato-related business is done in India and beyond.

Job Summary :

We are looking for an experienced Platform Operations Manager to ensure smooth, efficient, and scalable operations across all platform modules—covering onboarding, marketplace, logistics, and support. The role involves driving process optimization, cross-functional coordination, and system uptime while monitoring key metrics and implementing automation for continuous improvement. Candidates with strong leadership, analytical, and problem solving skills, preferably from e-commerce or agri-tech backgrounds, will be ideal for this role.

Key Responsibilities :

• Responsible for ensuring the smooth functioning of all platform modules, including onboarding, buy / sell, market research, crop diagnosis, mandi prices, news and information, and cold storage.
• Ensure 100% uptime, seamless functionality, and user responsiveness across all platform modules (onboarding, content, customer support, logistics, payments, etc.).
• Coordinate and lead operations across different verticals, including product listings, farmer / vendor onboarding, order fulfilment, and customer service.
• Design and implement Standard Operating Procedures (SOPs) for key workflows and continuously optimise them based on feedback and performance.
• Act as the central point for issue escalation, ensuring timely resolution and proper documentation.
• Collaborate closely with the technology, content, support, logistics, and marketing teams to ensure aligned operations.
• Track and analyse operational metrics (e.g., TAT, NPS, defect rates) and generate performance reports.
• Identify and mitigate operational risks by introducing preventive checks and controls.
• Drive automation, scalability, and efficiency in recurring processes
• Manage a team of operations executives or coordinators, including performance reviews and training.

Required Qualifications :

Skills Required

Process Optimization, platform management