Manager of Customer Success
ConfidentialBengaluru / Bangalore, IndiaJob Title
Customer Success Manager (Mid-Level)
Location
[Bangalore, India]
About Serein
At Serein (www.serein.in) we use data and latest research in behavioural economics / sociology to develop content. We partner with startups and corporates to focus on ways to build a diverse and inclusive workplace which fosters openness, enables effective teamwork and ensures safe environment for all employees. Our approach is based on research on all aspect of diversity : gender, age, disability, LGBT and other social variables. Serein is an end to end service partner for the implementation of Prevention of Sexual Harassment (PoSH) legal compliance. We partner with companies on case redressal and policies to proactively build safer work cultures and sexual harassment (PoSH) trainings either in person or virtually. Check out more on diversity, inclusion and prevention of sexual harassment (PoSH training in India and US) at www.serein.in / services. Our legal experts and social scientists have been creating resource guides for companies who are looking to implement diversity, inclusion and sexual harassment (POSH) trainings. Check out more on diversity, inclusion and prevention of sexual harassment (PoSH training in India and US) at www.serein.in / inclusion.
Website
http : / / www.serein.inc
About the Role
We are looking for an experienced Customer Success Manager to join our team and help drive client engagement, satisfaction, and long-term partnerships. The role involves working closely with clients to ensure they derive maximum value from our solutions, proactively managing accounts, and collaborating internally to deliver best-in-class customer experiences.
This is a mid-career role, ideal for professionals who are comfortable handling client portfolios, influencing stakeholders, and contributing to the success and growth of customer relationships.
Key Responsibilities
Client Relationship Management
- Act as the primary point of contact for a portfolio of clients, ensuring ongoing engagement and satisfaction.
- Build trusted advisor relationships by understanding client needs, goals, and challenges.
- Conduct regular check-ins, business reviews, and feedback sessions with clients.
Onboarding & Adoption
Account Growth & Retention
Customer Advocacy & Feedback
Operational Excellence
Key Requirements
Key Attributes
Why join us
Joining our team means you will have the opportunity to work on meaningful and impactful projects, contribute to shaping a culture of safety, inclusion and belonging, and grow your career within a dynamic and forward-thinking organisation. If you are a dedicated and experienced professional with a commitment to promoting safe and inclusive workplaces, we encourage you to apply. Please submit your resume, a cover letter outlining your relevant experience to [HIDDEN TEXT] and [HIDDEN TEXT].
Skills Required
Salesforce, Customer Success, CRM Tools, Zoho, Account Management, Client Engagement, Hubspot
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