Sr. Account Management Executive / Asst Manager

Job Purpose

The Account Manager is responsible for the overall growth of the account and managing all stakeholders associated with the account internally as well as externally.

Qualifications :   Bachelors degree or equivalent required.

Experience :   Min 3 years for Sr. Account Management Executive Min 5 years for Asst Manager [Account Management]

Key Skills :   Key Account Management, Client Relationship Management, Sales, Sales Coordinator, Client Relationship Manager, Website Management, SEO Management, Social Media Management.

Roles and Responsibilities

• Client Relationship Management : Penetrating the given account continue to engage and spread awareness via regularly meeting the client with or without Superior and enhance the engagement further. Building and maintaining strong, long- lasting customer relationships
• Market Research : Collect Intelligence on the clients, their market, competitors industry
• Account Management : Smooth Timely Delivery of all requirements (project / report / escalations / minutes / meeting) to clients and manages client Satisfaction.
• Delivery Management : requirement gathering, summarizing, clarifying queries, timely submission follow up on closure
• Track Contract signing, Agreement receipt overdue collections etc.
• Submit Periodic Report : Submit Weekly Reports Dashboard : Overdue Payments and Collection
• Works alongside business leaders in closing sales by building rapport with existing accounts; explaining product and service capabilities; overcoming objections; preparing contracts.
• Contributes information to market strategy by monitoring competitive products and reactions from contacts / leads in the prescribed account
• Operating as the lead point of contact for any and all matters specific to assigned account
• Liaise with cross-functional internal teams (including Technology, SEO, Social Media, Content Teams etc.) to improve the entire Account Management process.
• This position may require occasional travel
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors in the respective account.

Qualifications

Bachelor s Degree in any field. (B Tech in Computer Science or equivalent preferred).

MBA or other management qualification (Regular MBA preferred).

Experience Required

Skills Required

Key Account Management, Client Relationship Management, Sales, Sales Coordinator, Account Management