Guest Relations Executive

Roles & Responsibilities : Greet and assist walk-in clients, visitors, and channel partners at the sales office or project site.Coordinate site visits , ensure proper arrangements, and inform the sales team in advance.Maintain visitor records and update daily walk-in reports .Provide guests with brochures, project details, and amenities overview as needed.Manage front-desk activities, calls, and appointment scheduling.Ensure the reception and sales lounge area are tidy, organized, and presentable.Follow up on client appointments.Coordinate with internal teams (sales, admin, housekeeping) for seamless guest experience.Handle client queries politely and escalate concerns to appropriate team members.Required Skills & Attributes : Pleasant personality with excellent communication and interpersonal skillsProficient in MS Office (Word, Excel, Outlook)Good command of English, Hindi, and local languageCustomer-focused attitude and professional groomingAbility to multitask and handle pressure in a fast-paced environmentQualifications : Graduate in Hospitality, Business Administration, or any relevant fieldMinimum 1 year of experience in guest relations / front office, preferably in real estate, hospitality, or service sector