Relationship Executive -Sales & Marketing-Vibgyor NIBM

Primary responsibilities :

Parent Relationship Management :

• Ensure all parents are aptly welcomed and comfortably seated.
• Effectively address / resolve parents enquiries across mediums i.e. in-person, over the phone, email, company website etc.
• Escalate all unresolved grievances of the parents to the Principal and Marketing Team at Vertex for prompt resolution ending with a parent delight
• Adroitly track all parents queries via organizational query traction mechanism like CRM etc.
• Generate parents delight by ensuring high responsiveness and closing the loop with parents on all issues and keep them updated / engaged during the process of resolution.
• Efficiently guide the parent on school systems and processes and ensure that the repository of updated information is always available.
• Ensure ambient and parent friendly environment of the front office area with assistance from the admin department.
• Facilitate the information of all elements pertaining to a child's life cycle in the school as well as post school activities, summer camps etc.

Sales and Marketing :

Administrative Responsibilities

Enhance Business Acumen :

Work Relations : Internal :

External :

Span of Control :

Financial decision making :

Skills Required

Sales, Customer Service, Customer Satisfaction, Marketing, Crm