Specialist, Content & Access Controls

Summary

The Specialist, Content & Access Controls role assists the MAP Operations Services Lead by providing business process support to US customers across MAP-related systems. They will be responsible for managing known issues in FUSE, completing ad-hoc business support requests, and maintaining relevant internal documentation

About The Role

Key Responsibilities :

• Monitoring of critical reports and completion of any required corrective actions in a timely manner
• Managing User Access support requests for select, critical systems for US customers
• Timely, efficient execution of ad hoc bulk content withdrawal & reassignment for US customers
• Provide assistance to US customers on scoped business process questions triaged from the US Help Desk
• Assisting with ad hoc support requests for internal Power BI platforms
• Managing monthly updates to Master Teams List, and communication of changes to support team for implementation
• Daily compilation and distribution of Brand Hot Sheets prior to start of US Business
• Executing end user test scripts for critical optimizations to MAP-related systems, with a focus on user experience across multiple roles
• Completing quarterly updates to process documentation (internal & external)
• Supporting the MAP Operations Services Team Lead with any ad hoc requests

Essential Requirements

Commitment To Diversity And Inclusion

Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

Accessibility And Accommodation

Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to [HIDDEN TEXT] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Why Novartis : Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together https : / / www.novartis.com / about / strategy / people-and-culture

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Benefits and Rewards : Read our handbook to learn about all the ways we'll help you thrive personally and professionally : https : / / www.novartis.com / careers / benefits-rewards

Skills Required

Project Management, Power Bi