International Voice Process Executive

Job Title : International Voice Process Executive

Location : Bangalore

Department : Customer Support / BPO / Call Center

Job Type : Full-Time

Shift : Night Shift / Rotational (based on process)

Experience : 0-3 Years

Education : HSC / Graduate / Undergraduate

Job Summary :

We are looking for dynamic and customer-focused individuals to join our International Voice Process team. As a Voice Process Executive, you will be responsible for handling customer queries and concerns over the phone, ensuring a high level of customer satisfaction and quality service in a fast-paced environment.

Key Responsibilities :

• Handle inbound and outbound international calls for customer service, support, or sales.
• Resolve customer queries efficiently and professionally.
• Ensure customer satisfaction through effective communication and problem-solving.
• Meet and exceed performance metrics such as call quality, response time, and issue resolution.
• Maintain accurate records of customer interactions using CRM tools.
• Follow company policies and standard operating procedures (SOPs).
• Work closely with team leaders and quality teams to improve service delivery.
• Escalate complex issues to appropriate departments when required.

Required Skills & Qualifications :

Benefits :

Shift Timing :