IT Support Professional

Key Responsibilities :

• Technical Support :
• Respond to user inquiries, diagnose and resolve hardware, software, and network problems, including desktops, laptops, printers, mobile devices, and other IT peripherals.
• Help Desk Support :
• Receive and respond to user help desk requests via phone, email, or ticketing systems. Prioritize and manage multiple issues, ensuring timely resolution and excellent customer service.
• System Installation & Configuration :
• Set up new computer systems, install operating systems, software applications, and hardware components. Ensure systems are properly configured and optimized.
• User Training & Guidance :
• Educate end-users on basic computer operations, software usage, and IT best practices. Provide guidance in using IT resources securely and efficiently.
• Network Troubleshooting :
• Troubleshoot LAN, WAN, and internet connectivity issues. Collaborate with network administrators and service providers to resolve complex network problems.
• Data Backup & Recovery :
• Perform regular data backups. Assist in data recovery during system failures or data loss incidents.
• IT Documentation :
• Maintain accurate records of support activities, ticket resolutions, troubleshooting steps, and contribute to IT policies and user manuals.
• System Maintenance & Upgrades :
• Assist in deploying software updates, system patches, and upgrades. Conduct system monitoring and preventive maintenance.
• Security & Antivirus Management :
• Implement security measures to protect systems and data. Update antivirus software and address known vulnerabilities.
• Team Collaboration :
• Work with system admins, network engineers, and developers to resolve complex technical issues and contribute to ongoing IT projects.

Requirements :

Skills Required

Technical Support, Help Desk, Troubleshooting, Windows Os, Macos, Software Installation, Hardware Support