Customer Care Specialist

Company Description

Kreavate Business Development Services is a dynamic and forward-thinking company dedicated to providing comprehensive solutions in the realm of business development. We specialize in employee training and development, staffing solutions, overseas education services, digital marketing training and services, and sales consultancy. Our customized programs enhance professional development, match skilled professionals with suitable positions, assist students in pursuing academic dreams abroad, and optimize business sales processes. Kreavate is committed to fostering long-term success for both individuals and organizations across various industries.

Role Description

This is a full-time on-site role located in Hi-Tech City and Pocharam for a Customer Care Specialist. The Customer Care Specialist will be responsible for handling customer inquiries, resolving issues, providing accurate information about our services, maintaining customer satisfaction, and ensuring a positive customer experience. Day-to-day tasks include managing customer interactions through various communication channels, documenting and tracking customer interactions, and collaborating with other departments to address and resolve customer concerns.

Qualifications

• Excellent communication, interpersonal, and problem-solving skills
• Experience in customer service, client relations, and complaint resolution
• Ability to handle stressful situations and manage multiple tasks efficiently
• Proficiency with CRM software and other customer service tools
• Detail-oriented and adept at documenting customer interactions effectively
• Ability to work collaboratively with cross-functional teams
• Bachelor's degree in Business, Communications, or a related field is preferred
• Previous experience in a similar role within business development services is a plus

Skills Required

crm software