Premium Representative

Job Description Premium Representative

Title used : Enrollment / Billing Representative (P01046)

Role Summary :

In the Premium Representative role you will be responsible for providing world class customer service to our clients. You will interact regularly with internal and external customers and partners (brokers third party vendors) as it relates to client invoicing account reconciliation and collections. This role requires analyzing client data to reconcile and resolve discrepancies.

Responsibilities / Core functions :

• Manage assigned portfolio of complex client accounts
• Perform tasks related to collections processes and procedures
• Perform tasks related to review of client AR for preparation of necessary adjustments / disbursements to submit to processing team
• Research / respond to billing or payment inquiries within established turnaround times. Escalate issues as needed.
• Work with third party administrators brokers and / or clients directly to reconcile accounts receivable
• Facilitate conference calls or meetings with internal and external parties
• Extensive research related to member eligibility and rate variances
• Prepare necessary adjustments to resolve member level discrepancies identified in reconciliation process
• Build effective relationships with internal and external partners
• Handle special billing or report requests
• Analyze client data utilizing various reports and resources
• Prepare and distribute Schedule A & C tax forms
• Coordinate various activities to ensure compliance with tax regulations

Competencies :

Qualifications / Requirements :

About The Cigna Group

Cigna Healthcare a division of The Cigna Group is an advocate for better health through every stage of life. We guide our customers through the health care system empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Required Experience :

Unclear Seniority

Key Skills

Data Entry,Deputy,Drafting,Hibernate,Administration Support,Activex

Employment Type : Full-Time

Experience : years

Vacancy : 1