Nissan - Deputy Manager - Sales

Carflow Management :

• Review carflow to ensure sufficient stock levels are maintained to attain retail targets.
• Consistently manage vehicle ordering and allocation process (WS) at an outlet level & analyze outlets car mix demands.
• Review aged inventory concerns and support development of tactics to retail expeditiously.

Business Management :

• Routinely review financial statements with dealer sales management to monitor operating efficiency, increased profitability as well as compliance with company standards.
• Provide dealer management with benchmarking information in order to showcase potential P / L and Balance sheet related areas of improvement with monthly follow-up plan.

Customer Quality :

• Ensure Customer Satisfaction through implemented tools (e.
• Quick pulse survey, SSI survey, Audit, Mystery shop) at an outlet & employee level to identify deficiencies and support the development and implementation of countermeasures.
• Ensure dealer management address specific customer complaints that need to be resolved.
• Periodic review of standards and online and offline processes, adhering to Nissan Retail Concept to enhance customer experience and provide consistent brand image at an outlet level.

(ref : iimjobs.com)