Desktop Support Engineer

Key Responsibilities :

Technical Support :

• Provide  Level 1  (L1) support for desktops, laptops, printers, and other peripherals.
• Respond to  incidents and service requests  via calls, emails, or ticketing systems.
• Troubleshoot hardware and software problems, including OS issues, application errors, and connectivity issues.
• Install, configure, and update Windows / Mac operating systems and applications.
• Assist users with  email configurations, VPN access, and basic network troubleshooting .

Support Microsoft Office 365, Active Directory (password resets, account lockouts), and other enterprise applications.

User Support & Communication :

Documentation & Reporting :

Skills Required

Level 1 (L1) support, basic network troubleshooting., L2 / L3 support teams