Genesys Cloud Support Engineer

Location - Chennai

Mode of work - Hybrid

Notice period - Immediate to 3 Months

• Hands-on experience and / or strong working knowledge of the Genesys Cloud platform, including key functionalities, configurations, and administration tasks.
• Genesys Cloud Certification is highly preferred, demonstrating validated proficiency and platform understanding.
• Experience and working knowledge of APIs, including API integrations, troubleshooting, and leveraging APIs for process automation.
• Strong analytical, troubleshooting, and problem-solving abilities, with the capability to identify issues quickly and propose effective solutions.
• Basic programming skills with a solid understanding of programming logic, data types, and general software workflows.
• Good understanding of WebRTC and SIP protocols, including their role in communication platforms and call flows.
• Basic end-user network troubleshooting skills, with the ability to diagnose connectivity or performance issues.
• Basic knowledge of Wireshark for packet analysis, network diagnostics, and identifying communication-related issues.
• Prior desktop applications support experience, handling software installations, configurations, and user-level support.
• Ability to excel in a fast-paced, high-pressure environment, maintaining accuracy and professionalism.
• Demonstrated ability to prioritize tasks effectively, manage time efficiently, and handle multiple responsibilities simultaneously.
• Strong capability to work independently, analyze data, and recommend appropriate actions with minimal supervision.
• Resolution-oriented mindset with the ability to collaborate effectively in a team environment.
• Excellent written and verbal communication skills, with a strong focus on customer service and

stakeholder interaction.

(ref : hirist.tech)