Clinical Development Support Engineer

Description : Position Overview :

We are seeking a Clinical Development Support Engineer with deep technical expertise in Medidata Rave and related clinical data systems. The role involves supporting critical applications across the Clinical Development lifecycle , managing integrations, automations, and troubleshooting technical issues across application, database, and interface layers.

The ideal candidate will possess a mix of domain knowledge in Life Sciences and strong technical capabilities in SQL, Python, API integrations, and modern DevOps / automation tools.

Key Responsibilities :

• Provide technical and functional support for Medidata Rave , including database-level analysis, configuration, user management, and issue resolution.
• Conduct advanced troubleshooting and root cause analysis for incidents, service requests, and integrations across the Clinical Development ecosystem.
• Manage support operations and ticket workflows using ServiceNow , ensuring adherence to SLAs and documentation best practices.
• Develop, optimize, and maintain SQL scripts and stored procedures in Microsoft SQL Server for reporting, validation, and data migration.
• Create and maintain Python scripts for automation, RPA support, and ad-hoc data processing.
• Work with RESTful APIs for integration, authentication, and data exchange between systems.
• Support Java-based authentication utilities (JAR files) and assist in integration troubleshooting.
• Design dashboards and reports using Tableau to support operational and analytical reporting.
• Perform data analysis and transformation using SAS for clinical and operational datasets.
• Utilize Git and Bitbucket for version control and code collaboration.
• Use Atlassian tools (Jira, Confluence, Bitbucket) for task management, documentation, and collaboration across teams.
• Manage cron-based automation schedules using VisualCron and perform basic MS-DOS command line operations for log reviews and file management.
• Participate in validation, change management, and release activities ensuring compliance with GxP and 21 CFR Part 11 .
• Document configurations, workflows, troubleshooting steps, and reusable scripts in Confluence or standard knowledge repositories.

Required Skills & Qualifications :

(ref : hirist.tech)