Product Support Engineer - Clinical

The Role

We are currently seeking a talented Product Support Engineer in India, to join our Development Cloud Product Support Team. You will be part of a young and exciting company that is recognized as a market leader in the SaaS space with our Industry Cloud for Life Sciences.

As a member of the Product Support team you will be charged with supporting our customers, as well as internal stakeholders, such as our Services and Solution Consulting teams. You will work closely with Development and QA teams to diagnose, troubleshoot and resolve complex issues. The successful candidate will need to learn and adapt quickly, be persistent and demonstrate out of the box thinking.

This is a full-time, Monday Friday, permanent job with rotational on call responsibilities for weekend coverage. Veeva is looking for a passionate Product Support Engineer to work at our Hyderabad location.

What You'll Do

• Provide support covering all issues, primarily related to Veeva Clinical Platform(Clinical Data + Clinical Operations) applications.
• Learn everything about our software to be a Subject Matter Expert
• Handle inquiries regarding technical issues, information requests on application capabilities
• Troubleshoot critical production issues, including system unavailability and data integrity issues, and propose resolutions or workarounds
• Provide coordinated support for getting new releases and configuration changes into production
• Be a customer facing representative for the Development and Product teams
• Be responsible for ticket and / or customer escalations and drive progress until resolution
• Interface with Engineering, Product Management and Services when necessary
• Maintain Product Support Knowledge Base

Requirements

Nice to Have

Perks Benefits

Skills Required

San, Xml, Json, Html, Sql