Jira / Confluence Administrator / Senior System Administrator

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of  Senior System Administrator

In this role, you will :

Administration of the Atlassian products Jira, Confluence, JSM and apps / plugins.

Upgrade the Jira, Confluence, JSM and apps / plugins.

Migration of Jira / Confluence and apps / plugins from Data Center to Atlassian Cloud

Help Jira and Confluence users for project customizations, issues and queries.

Identify and suggest the areas of improvements to improve user experience. Automate the manual tasks.

Pro-actively investigate improvements in service observability monitoring and alerting.

Work on the production incidents and collaborate with required teams to investigate and fix the issues.

Share learnings, findings from production incidents with wider team along with actions avoid the same issues in future as part of the PIR.

Requirements

To be successful in this role, you should meet the following requirements :

Hands on experience in administrating Jira, Confluence, JSM and apps / plugins

Hands on experience upgrading Jira, Confluence, JSM and apps / plugins.

Experience in migrating the Jira / Confluence and apps from Data Center to Atlassian Cloud

Hands on experience in Jira projects customizations.

Experience in writing groovy, python / shell scripts, REST API’s.

Working experience in Linux environments and knowledge required on Oracle / Postgre Sql database

Knowledge on monitoring tools like Splunk, AppDynamics, Grafana, Prometheus and Performance tuning of the applications

Strong incident / problem troubleshooting skills and communication skills.

Added advantage of having knowledge of Java, Ansible, Github, Nexus.