Atlassian / Jira Administrator

About company :

Bridgenext is a global digital consultancy that helps clients innovate with intention and realize their digital aspirations by creating digital products, experiences, and solutions around what real people need. Our global consulting and delivery teams facilitate highly strategic digital initiatives through digital product engineering, automation, data engineering, and infrastructure modernization services, while elevating brands through digital experience, creative content, and customer data analytics services.

Don't just work, thrive. At Bridgenext, you have an opportunity to make a real difference - driving tangible business value for clients, while simultaneously propelling your own career growth. Our flexible and inclusive work culture provides you with the autonomy, resources, and opportunities to succeed.

Responsibilities :

• Administer and support Atlassian (JIRA, Confluence) instances and associated user access privileges.
• Work on creating projects, workflows, and custom fields based on user requests.
• Capture and evangelize tips / best practices for the company to make the most effective use of Atlassian tools
• Work with users directly to understand and solve problems. Give suggestions to implement solutions with best practices.
• Gather requirements for business processes, and determine ways to optimize / improve JIRA setup and workflows, as well as identify where functionality can / cannot meet user requests.
• Install / Integrate / Configure JIRA & Confluence plug-ins; Create custom webhooks and build integrations in other systems
• Create Application Documentation (User Guide, Operations Guide, Training Manual, Change Management Process, etc.)
• Manage migrations, periodic upgrades, patches, fixes, and continuous improvement / delivery.

Requirements

5+ years of Experience with administering and performing migrations on JIRA and Confluence

Good exposure to Jira Align.

Experience with development and managing Jira creating workflows, schemes, etc.

Experience with API integrations to / from Atlassian products;

Experience installing various JIRA plug-ins such as JIRA Agile, Script Runner, etc.

Familiarity with Windows & Unix / Linux administration

Strong written and oral communications

Solid analytical, organizational, troubleshooting, and problem-solution skills

Solid presentation and technical and non-technical communication skills, both verbal and written.

Ability to establish mutually productive and positive relationships with internal and external stakeholders

Ability and desire to learn and administer new tools & technologies

Good communication Skills and customer service experience