Workplace Experience Lead

Department Facilities

Grade / Level G1A / G1B

Designation Sr Facility Executive / Executive - Soft

Location Bengaluru

Reporting To Facility Manager / Sr. Manager Facilities

Role & Responsibilities

• Prioritizing the Facilities’ needs.
• Working with both the facilities manager & the assistant facilities manager, you’ll oversee the property’s day-to-day operations & ensure that all administrative functions, security issues, & facility services are covered. Likewise, you’ll strive for continuous improvement in the process.
• You’ll keep an eye out on the property’s supplies & ensure that it has adequate stocks & materials to keep the operations smooth like a well-oiled machine. Likewise, you’ll manage supply & service contracts as approved by clients.
• You’ll help mitigate risks by taking part in emergency evacuation procedures, & business continuity plans. You’ll also be on top of health & safety issues that may arise and actively participate in reviewing them.
• Client satisfaction is second nature to the person in charge. In this role, you’ll take on difficult issues and seek out opportunities to improve operations. You’ll also be constantly in tune with the team to achieve key performance metrics and meet service-level agreements.
• Routine site round and critical area inspections
• Responsibility and attentiveness for the Tickets raised and closure tracked within SLA.
• Vendor Management (working at the site)
• Coordination with the LL team
• Coordination with the Site FM team for the daily basis activities
• Managing and preparations of material BOQ if required any
• Managing and shifting manpower deployments
• Inventory Management / Store management
• Ensuring checklists updated upkeep of the facility
• Preparation of Daily, Weekly, and monthly reports
• Energy consumption and data management
• Managing weekly, Monthly FM & LL MOMs
• Maintaining records of admin reports
• Aligning of manpower and vendor as per the 52 weeks PPM calendar schedules
• SS team briefings,
• Daily basis observations and closures
• Work permit issuance and records
• Shift jobs and 6 days working

Skillset required

a. Strong knowledge of property operations

b. The candidate must also demonstrate a good working knowledge of occupational safety and aptitude in client-centric operations.

c. Solid background in team management.

Experience (Years) required

Minimum 4 years of relevant experience

Qualification

Graduate / Hotel Management Graduate