It Support Engineer

Job description

Role & responsibilities :

IT Support engineer is responsible for troubleshooting the issues that appear on the company's network. They resolve the issues of the clients with their knowledge of hardware and software applications. Following are some duties and responsibilities that they may need to perform :

• Addressing user tickets for issues regarding hardware, software, and networking.
• Assisting customers through installing applications and computer peripherals.
• Providing technical support either by visiting on-site or through remote-access systems.
• Providing IT networks and customer services to users inside and outside the company.
• Guide users with step-by-step instructions to resolve the issues.
• Customizing the desktop applications as per the needs of users and clients.
• Advising on software and hardware upgrades.
• Maintaining a log of job tickets and maintenance tasks.
• Send the unresolved issues to the next level of the support team.
• Ensuring that the client systems are working fine.
• Creating technical reports and manuals.
• Keep up with current breakthroughs in computing technology and research its reviews.
• Responds to client inquiries
• Provides technical support to users
• Troubleshoots hardware and software issues
• Provides instructions or directly sets up desktop hardware
• Assists with installation of computer software and operating system updates
• Records logs of rendered support

Preferred candidate profile :

Skills Required

It Troubleshooting, Java, Problem-solving