Branch Head (Ahmedabad,Indore & Pune)

Role & responsibilities

• Responsible for branch in bound & out bound operations within prescribed time.
• Monitoring & ensuring timely arrival and departure of vehicles from the branch.
• Responsible for all pickup and delivery activities of the branch.
• Maintaining prescribed service level of all DTDC products including PTP & E-Commerce shipments.
• Responsible for managing all customer queries arising out of the branch with the help desk of the branch customer support team.
• Ensuring branch adherence to standard operating procedure for all Operational processes.
• Managing the cost budget of the branch and upkeep of branch infrastructure.
• Play the role of administrative supervisor to all branch personnel
• KPI will be along 2 primary categories
• Service Quality
• Managing the Cost Budget of the Branch

Qualifications

Location

Ahmedabad( Pandesara & Ankleshwar ),Indore( Pithampur ) & Pune ( Shivaji Nagar Branch )

Skills Required

Team Handling