Process Excellence Lead

Note : By applying to this position you will have an opportunity to share your preferred working location from the following : Gurugram, Haryana, India; Hyderabad, Telangana, India . Minimum qualifications :

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in program or project management, or managing cross-functional or cross-team projects.

Preferred qualifications :

About The Job

A problem isn't truly solved until it's solved for all. That's why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you'll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.

This is an opportunity to architect and drive process excellence within our scaled service operations. In this role, you will be the catalyst for transformation, moving beyond surface-level analysis to fundamentally re-engineer how we work. You will facilitate workshops to build detailed process maps, Customer Journey (CUJ) maps, and service blueprints. You will conduct root cause analysis and leverage both qualitative and quantitative data to design and implement optimized, scalable, and user-centric service solutions. You will also structure a data-driven toolkit to solve complex operational puzzles and lead process transformation.

Responsibilities

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .

Skills Required

Service Operations, Root Cause Analysis, Kaizen, Quantitative Analysis, Lean Six Sigma