System / Desktop Engineer

Role Summary : The

System / Desktop Engineer

will be responsible for maintaining and supporting the organization’s end-user computing environment. The role involves providing technical support to users, ensuring minimal disruption to IT operations, managing system installations, troubleshooting issues, and maintaining proper documentation. The candidate should be technically sound, customer-focused, and capable of handling IT operations independently in a fast-paced environment.

Key Responsibilities :

Ensure smooth day-to-day IT operations and minimal system downtime.

Provide technical support to users for desktops, laptops, and peripheral devices.

Install, configure, and maintain operating systems and client applications.

Troubleshoot and resolve hardware and software issues promptly.

Perform operating system installations, firmware and driver updates, and software patch management.

Document all support activities, system changes, and maintenance records.

Manage user accounts and permissions as per IT policies.

Troubleshoot client-side network issues and assist with connectivity problems.

Participate in

Business Continuity Plan (BCP)

and

Disaster Recovery (DR)

activities.

Support and maintain

CCTV systems

and related hardware.

Ensure compliance with

information and IT security policies .

Work with ticketing tools to log, track, and close support requests.

Conduct user training or IT awareness sessions when required.

Technical Skills Required :

Strong hands-on experience with installation and troubleshooting of

Windows / Linux / Mac OS .

Proficiency in

hardware and peripheral device support

(desktops, laptops, printers, scanners).

Good understanding of

software patch management, firmware, and driver updates .

Familiarity with

LAN / WAN networking , IP configuration, and basic network troubleshooting.

Experience with

ticketing tools

such as ServiceNow, Freshservice, or Jira.

Knowledge of

information security practices

and endpoint protection tools.

Basic knowledge of

CCTV systems

and support.

Exposure to

BCP / DR

procedures and backup management.

Good working knowledge of

Microsoft Office

and remote support tools.

Soft / General Skills :

Strong customer service orientation and problem-solving ability.

Good analytical skills and ability to troubleshoot independently.

Quick learner with strong adaptability to new technologies.

Excellent documentation and record-keeping skills.

Effective communication skills (both written and verbal).

Strong time management and multitasking ability.

Ability to follow processes and standard operating procedures.

Collaborative and reliable team player.